Product FAQ
Q
What are your standard payment terms for orders?
We typically require a 30% deposit via T/T before production starts, with the remaining 70% balance due before delivery.
Q
Do you offer OEM services and custom branding?
Yes, we accept OEM orders and can provide laser-marked logos on the products according to customer requirements.
Q
Can I request a sample before placing a bulk order?
According to our policy, customers cover sample costs initially. If a bulk order is subsequently placed, the sample charge will be deducted from the final order cost. Samples are usually ready in 1-5 days.
Q
What is the typical lead time for production?
The delivery time generally ranges from 7 to 30 days after we receive the 30% deposit, depending on order volume and customization.
Q
How do you ensure the quality of your bathroom fixtures?
All production processes follow the ISO9001 standard. We conduct strict Revenue Quality Inspections, Process Quality Inspections, and Final Product Quality Inspections to ensure error-free products.
Q
What tests are performed on the faucets?
Our faucets undergo rigorous corrosion testing, including NSS and ASS tests for 24 to 48 hours, and are designed to withstand working pressures above 10 kgs.
Flow Faucet
