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Frequently Asked Questions
Q1
What are your main advantages as a manufacturer?
1) We are an OBM manufacturer and also provide professional ODM and OEM services. 2) Our products are primarily exported to Southeast Asia, the EU, and USA markets. 3) All products are manufactured in high-quality conformity with JB/T, GB/T, and IEC standards. 4) We provide technical expert support for EPC projects and tendering.
Q2
What is the typical lead time for orders?
Standard orders usually take 3 weeks after payment. Standard sample orders are processed within 1 week. Please note that sample fees will be refunded after the formal order is placed.
Q3
What payment methods do you support?
For standard orders, payment via T/T is preferred. For smaller orders, we support payments through Paypal and Global Pay for your convenience.
Q4
What are the available delivery and shipping options?
We normally operate under EXW, FCA, and FOB terms. In specific cases, we can accommodate DDU and DDP. Shipping methods include Express door-to-door delivery, air freight to designated airports, and sea freight (FCL, LCL).
Q5
What kind of after-sales support do you provide?
We offer a standard quality guarantee of 18 months. Additionally, we provide 24-hour online manual service to assist with any technical queries or emergencies.
Q6
What certifications do your products hold?
Our products are certified with CE, RoHS, WRAS, NSF, and WM (WaterMark), ensuring they meet international standards for safety and quality.
Flow Faucet
